• Postponement: Transferring the start of the program to a later cycle before the substantial benefit begins.
• Freeze: Temporary pause with the intention of resuming.
• Transfer: Moving to another program or track.
• Withdrawal: The trainee terminates his registration in the program.

The application is submitted via the account or official mail, indicating its type, date, and reason when needed. Confirms receipt, and the request is not considered acceptable until a written decision is issued stating its date and effect.

Postponement may be requested before the start date within the available seats and courses. It is explained to the trainee:

1. New start date;
2. The validity of the price or offer;
3. The effect of postponement on installments;
4. Any announced change in the program;
5. Deadline for seat confirmation.

Freezing may be requested for health, family, professional, technical, force majeure, or other serious reasons. The evaluation shall be individual and proportionate, without requesting sensitive details beyond what is necessary.

The decision specifies the duration of the freeze and the last date for appeal. If the trainee does not request an appeal after being reminded, the case can be converted into an administrative withdrawal after being notified and given an opportunity to respond.

Results and completed work are saved according to a retention schedule. Freezing does not guarantee the survival of a specific content, teacher, or schedule, but the trainee does not lose valid academic credit without a justified reason and fair review.

Before resuming, review the previous requirements, material changes, and financial balance. A reasonable catch-up plan may be imposed if the program changes or an extended period elapses, without an undisclosed fee.

Transfer required:

• Fulfilling eligibility for the new program;
• Seat availability;
• Statement of acceptable or unacceptable units;
• Written financial account;
• Approval of the trainee before implementation.

The conversion is not presented as a formal equation.

If the new program is more expensive, the difference is not due until it is accepted. If it is lower in price, the balance, refund or settlement is shown according to POL-05. Transfer fees are not charged unless they are announced in advance and have a legitimate basis.

Can be withdrawn with clear notice. The effective date is confirmed, future undue payments are stopped, and the refund is calculated according to POL-05 without the necessary erasure of academic record.

A final administrative withdrawal due to inactivity or non-performance shall be recorded only after reasonable notice and opportunity for explanation, subject to POL-04, POL-13 and POL-16. Withdrawal does not change the correct results.

Flexibility, proportionality and available alternatives are taken into account. Appropriate proof may suffice without a detailed diagnosis, and POL-17 applies when there is an access need.

The calculation is updated to reflect the actual situation. A statement of completed units may be issued, but a completion certificate will not be issued if its conditions are not met.

If the change is due to a modification or cancellation from the Academy, POL-11 will apply and the trainee will be granted a suitable replacement, transfer or refund without penalty.

It is possible to request a review of the decision according to POL-18, especially in the case of an unclear rejection, an error in calculating the balance, or missing achievements.

Requests should be directed to [email protected] or from within the account, and confirmation of receipt and final decision must be retained.