This policy regulates:

1. Discounts on tuition fees.
2. Temporary or seasonal offers.
3. Full or partial scholarships.
4. Aid based on social or financial need.
5. Scholarships based on merit or academic path.
6. Tuition credits or financial benefits associated with enrollment.
7. How to combine these benefits with performance plans.

This policy applies to the benefits announced by ASMH Afrique for the benefit of site visitors, candidates or trainees in Morocco and the African countries included in the offer.

The publication of this policy does not mean that all types of discounts or grants are always available; The available opportunities are identified in the advertisements and official pages of each program.

ASMH Afrique adopts the following principles:

1. Clarity of price and terms of benefit.
2. Equality in examining applications that meet the conditions.
3. Do not use fake offers or unreal deadlines.
4. Do not hide fees that are not covered by the feature.
5. Respect the privacy of financial and social information.
6. Give the candidate adequate time to understand the offer before accepting it.
7. Enabling the candidate to request clarification or review the decision.

This policy is read in conjunction with:

• Policy for selling training services and digital content.
• Prices, fees, currencies and taxes policy.
• Performance, billing and receipts policy.
• Installments policy, delay or non-performance.
• Reversal, cancellation and refund policy.

When there are special conditions for an offer or grant, the written conditions for that offer apply, while the mandatory rights assigned to the trainee remain reserved.

The following terms are meant:

• Reduction: A specific reduction in the published tuition price, by a percentage or a fixed amount.
• Offer: A feature available for a specific period, category, or program.
• Scholarship: Full or partial coverage of fees according to announced conditions.
• Study assistance: Support granted based on a social or financial need or a special circumstance.
• Merit Scholarship: Support linked to qualifications, results, academic or professional path.
• Reference price: The actual price announced for the program before the discount is applied.
• Benefit Letter: A written notification stating the value of the benefit, its duration, conditions, and what it includes.
• Beneficiary: The candidate or trainee who received written confirmation of acceptance of his benefit.

ASMH Afrique may offer, depending on each program and period:

1. Reducing early registration.
2. Complete performance reduction.
3. Reduction for specific African categories or countries.
4. Discount for registering in more than one program.
5. Partial scholarship of tuition fees.
6. Full scholarship of tuition fees.
7. Merit scholarship.
8. Social or humanitarian assistance.
9. Support linked to a specific educational initiative.
10. Academic credit that can be used in a subsequent program.

Any feature is only available after being published or confirmed in writing by ASMH Afrique.

Each announcement of a discount, offer or grant, according to its nature, shall state:

1. Name of the program or programs included.
2. Beneficiary countries or groups, if any.
3. The value of the discount or the method of calculating it.
4. Reference price and price after discount.
5. Approved currency.
6. The start and end dates of the offer.
7. The number available if benefit is limited.
8. Eligibility requirements.
9. Required documents, if any.
10. What the benefit covers and what it does not cover.
11. Possibility of combining it with other benefits.
12. How to nominate or use the promo code.
13. Date of announcing results for grants.
14. Means of communication to request clarification.

The reference price is the actual price announced for the program before the offer. The price shall not be temporarily raised with the intention of showing a greater reduction than the actual reduction.

When displaying the price before and after the discount, both are clearly written, indicating the final amount to be paid.

The discount is calculated according to the formula shown in the advertisement:

• If the discount is a percentage, the percentage is applied to the amount specified in the offer.
• If it is a fixed amount, the amount is deducted once from the included fees.
• If it relates to a specific unit or stage of study, it does not automatically extend to the rest of the program.
• If there is a maximum reduction limit, it is clearly announced.

The discount does not apply to other fees unless expressly stated in the offer.

The base price is stated in Moroccan dirhams, and an approximate value in another African currency may be shown for clarity.

When paying in another currency, the final amount shown in the payment instrument will be approved, including any conversion costs declared before confirmation.

Offer begins and ends on the stated date and time. Do not use countdown timers or expressions indicating that the offer is about to end unless the duration is real.

If the offer is extended, the new end date will be clearly published, without prejudice to previously confirmed registrations.

If the offer or support is linked to a limited number of seats or a specific budget, this is stated in the advertisement.

It is also indicated whether the choice is made:

• Depending on the date the order was completed;
• Or according to eligibility criteria;
• Or after studying all applications;
• Or according to a stated combination of these criteria.

Only offers posted via:

1. The official website of ASMH Afrique.
2. Official approved accounts.
3. Email issued from an official address.
4. A written letter of benefit.
5. Promotional code that can be verified during registration.

The candidate is advised to request written confirmation if he receives an offer that does not appear on one of the official channels.

Eligibility requirements are determined by the nature of the opportunity and may include:

1. Country or place of residence.
2. The chosen programme.
3. Date of submission of the application.
4. Completion of the nomination file.
5. Educational level or experience required.
6. Financial or social need.
7. Results or course of study.
8. Motivation letter.
9. Seat availability or budget.

No new condition is added after the end of the nomination period to be applied retroactively to completed files.

Requests are considered respectfully and objectively, without undue discrimination. Some initiatives may be allocated to a specific group, region, country, or social situation when this is a clear part of the goal of support and announced from the beginning.

Only documents necessary to assess eligibility are required, such as:

• Identity document.
• Proof of academic level or experience.
• Motivation letter.
• A brief document proving financial or social status when needed.
• Any document directly related to the scholarship criteria.

Clear digital copies may be accepted, and originals of documents are requested only where there is a justified need for verification.

The application for scholarship or assistance shall be submitted through the form or official mail specified in the advertisement.

The candidate must receive confirmation of receipt of his application within two working days whenever the application is individual and technically complete.

No separate fees are charged simply for requesting a scholarship or scholarship. If the program includes regular fees for studying the admission file, they must be stated separately before submitting the application, indicating whether they are included in the scholarship or not.

If the file is incomplete, ASMH Afrique will contact the candidate, clarify the required elements, and give him an appropriate deadline to complete them.

The application shall not be rejected due to a correctable deficiency before the candidate is given a reasonable opportunity to complete.

Files are studied according to published standards, and the study may include:

1. Verify that the conditions are met.
2. Evaluate the path or motivation letter.
3. Estimating financial or social need.
4. Taking into account the number of seats and the available budget.
5. Conduct a short interview if the ad stipulates it.

Sending the application does not guarantee obtaining the scholarship, but it guarantees that it will be studied according to the announced standards once it is complete.

The decision shall be communicated in writing, and shall state upon acceptance:

1. Beneficiary name.
2. Program included.
3. Feature type and value.
4. Fees covered.
5. The amount remaining on the beneficiary.
6. The validity period of the decision.
7. Conditions for activation or continuation.
8. Possibility of combining with other offers.
9. Any fees not included.
10. The means of requesting clarification or review.

The full scholarship is intended to cover the entire tuition fee specified in the benefit letter.

It does not automatically include file study fees, special examinations, additional documents, submissions, or optional resources, unless the letter explicitly states that they are included.

As for the partial grant, its amount or percentage and the amount remaining for the beneficiary are clearly stated.

The grant is activated after:

1. Issuance of a benefit letter.
2. The candidate accepts the associated conditions.
3. Completing the registration procedures within the specified period.
4. Pay the remaining amount or choose an approved performance plan, if available.

The beneficiary is not required to pay an amount not indicated in the benefit letter or final registration page.

If the beneficiary does not complete registration within the specified period, ASMH Afrique will contact him before reallocating the grant, whenever possible.

A short extension may be requested when there is a reasonable academic, financial, or technical reason. The request is considered according to the available seats and deadlines.

Discounts or grants are not automatically collected.

Each symptom indicates whether:

• Can be combined with another offer;
• Or combinable with an installment plan;
• Or not combinable with any additional feature.

If combination is permitted, the order in which benefits will be applied will be made clear before enrollment is confirmed.

A discount or partial grant can be availed with a performance plan if the terms of the offer allow it.

The remaining amount after applying the feature is divided according to the approved installment schedule, without counting the value of the grant among the amounts to be paid.

The scholarship or assistance does not automatically transfer to another program or subsequent course.

The beneficiary can request its transfer or postponement, and the request is studied according to:

1. The nature of the grant.
2. Availability of the new program.
3. Fee difference.
4. Duration of postponement.
5. Available seats and budget.

The decision shall be communicated in writing before any financial change is made.

If the grant extends to more than one stage, the conditions for its continuation shall be stated from the beginning, and may include:

• Keep the registration active.
• Achieving reasonable academic progress.
• Participate in the required evaluations.
• Respect the rules of conduct and academic integrity.
• Submit a renewal application within the specified deadline.

These conditions are appropriate to the nature of the program, and support is not canceled retroactively for a period whose conditions have been met.

If the beneficiary encounters a difficulty that affects the application requirement, he or she will be given an opportunity to explain his or her situation and request appropriate support, time off, or a recovery plan before a decision is made regarding the continuation of the grant.

Reasonably proven health, family, technical or exceptional circumstances shall be taken into account.

The beneficiary is not required to return the value of a valid grant due to a subsequent improvement in his financial or social situation. If the grant is renewable, the new status can be taken into consideration for the subsequent period only, after the beneficiary is notified and given an opportunity to explain.

The benefit is granted to the beneficiary identified in the decision and may not be transferred to another person, unless the offer expressly stipulates transferability.

The name or administrative data may be corrected when there is a proven material error.

The value of the grant or discount does not represent a cash amount due to the beneficiary, and it cannot be requested to be disbursed or transferred to a financial balance outside ASMH Afrique services.

The beneficiary still has the right to recover the amounts he actually paid if the recovery conditions are met.

When retreating or withdrawing:

1. The refund is calculated based on the amount actually paid by the beneficiary.
2. The value of the grant or discount is not added to the refund amount.
3. Discounts are distributed proportionately among the units covered.
4. Units redeemed at full price will not be retroactively recalculated.
5. Return, Cancellation and Refund Policy No. ASMH-AFRIQUE-POL-05 applies.

If the program is canceled before it begins, the beneficiary will be refunded the full amount he or she actually paid, and may be offered to transfer the grant to a suitable program with his or her approval.

If a fundamental change occurs after the beginning, the beneficiary is given a clear choice between possible solutions, including continuation, transfer, or recovery, according to the service implemented and the approved policies.

The value of the grant itself is not disbursed in cash.

An offer that has not yet begun may be amended if necessary, provided that the amendment is clearly posted.

The amendment does not affect a benefit previously confirmed in writing for a beneficiary who has fulfilled its conditions, unless the change is in his favor or approved by him.

When there is a clear material error in an advertisement, it is quickly corrected and those affected are notified, while enabling those who paid an amount based on it to choose between the correct conditions or recover what they paid.

If inaccurate information appears in the application, the candidate is asked to clarify or correct it before a final decision is made.

If it is proven that influential information was provided intentionally incorrectly, the benefit can be re-examined after informing the person concerned of the reasons and giving him an opportunity to respond.

Good faith, minor errors, and administrative differences between African countries are taken into account.

Financial and social information is used only to:

1. Study the support request.
2. Necessary verification of eligibility.
3. Communicate the decision.
4. Maintaining the necessary administrative and financial record.

The names of beneficiaries, their circumstances, or the value of their assistance are not published for communication purposes without appropriate approval.

A person who has a direct personal relationship with the candidate may not be alone in making the award decision.

When a potential conflict arises, the file is referred to another person or for additional review to ensure impartiality.

A candidate experiencing technical or linguistic difficulty or an accessibility need may request reasonable assistance to complete the application.

Requesting this assistance does not negatively affect the eligibility assessment.

The schedule for examining applications is announced with each group grant.

If no specific deadline is set, ASMH Afrique seeks to issue a decision within fifteen working days from the date the file is completed.

When additional time is needed, the candidate will be informed of the status of his application and the remaining estimated period.

The candidate may request a review of the decision within ten working days from the date of its receipt, especially when:

1. The presence of information that was not taken into account.
2. An error occurred in calculating the entitlement.
3. Failure to apply a published condition correctly.
4. Provide a complementary document with direct impact.

The request will be reviewed by a person who was not alone in the first decision whenever possible, and a reasoned response will be sent within fifteen working days of the completion of the review request.

Any inquiry or comment regarding an offer or grant can be sent via official mail.

ASMH Afrique confirms receipt of the complaint within two business days, then provides an answer or update on its status within a period appropriate to its nature.

Submitting a complaint or requesting a review in good faith does not negatively affect the file of the candidate or trainee.

Services issued from Morocco are managed in accordance with applicable Moroccan rules, including the principles of clear information and the protection of the economic interests of the beneficiary.

For beneficiaries residing in other African countries, the most protective mandatory domestic provisions, where applicable, remain reserved.

If an offer is tailored to specific countries, the countries included are explicitly stated, and it is not assumed that it will automatically extend to all African countries.

This policy may be updated to improve clarity, keep pace with regulatory requirements, or develop services. The version number and effective date are published, and an update does not degrade a feature previously confirmed in writing, unless the beneficiary agrees or a mandatory rule imposes otherwise.

ASMH Africa Administrative Headquarters: 59 Zaraqtouni Street, Le Fleur Residence, 7th floor, Apartment 20, Casablanca, Morocco Email: [email protected] Website: https://www.asmhafrica.com

This policy will enter into force on August 27, 2026, and will apply to discounts, offers, grants and aid announced starting from this date, while keeping the copy that was accepted in any previous application.

The benefit letter or summary of the financial request is the direct reference for knowing the benefit granted to each beneficiary.

ASMH Afrique — Clarity of opportunities, equity of benefit, and accompaniment that respects each trainee’s path.